Terms & Conditions

1. Definitions

• "Agreement" means these Terms and any additional terms agreed in writing between you and Vellumora in connection with a specific engagement.
• "Programme" means any data awareness educational course, in-company session, or annual programme offered by Vellumora.
• "Content" means materials, documents, course modules, handout packs, summary cards, summary memos, and reports created or provided by Vellumora.
• "User" or "you" means any individual or organisation accessing the website or engaging Vellumora's services.
• "We", "us", "our" refers to Vellumora, registered in Malaysia, with its principal office at Suite 11-2, Plaza Mont Kiara, 2 Jalan Kiara, 50480 Kuala Lumpur.

2. Acceptance of Terms

By using this website or submitting an enquiry, you represent that you are at least 18 years of age and have the legal capacity to enter into binding agreements. If you are acting on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

3. Description of Services

Vellumora provides data protection awareness educational materials, document templates, in-company group sessions, and general operational consulting to organisations. Our services are designed for educational and general awareness purposes and do not constitute legal advice, compliance certification, or any form of regulated professional service.

Programmes are available primarily to organisations based in or operating within Malaysia. Engagements outside Malaysia may be accommodated at our discretion.

4. Enquiries and Programme Engagement

Submitting an enquiry via our website does not create a binding contract. An engagement is formed only when we have issued a formal quotation and the client has confirmed acceptance in writing (including by email). Vellumora reserves the right to decline any engagement at its discretion prior to contract formation.

For the self-study course, access is granted upon receipt of full payment. For in-company and annual programme engagements, a confirmed booking is subject to the specific terms set out in the written quotation.

5. User Responsibilities

You agree to use the website and our services in a lawful manner and in good faith. You must not:

• Use the website for any purpose that is unlawful or prohibited by these Terms
• Attempt to gain unauthorised access to any part of our website or systems
• Copy, reproduce, distribute, or publish Content from our programmes without our prior written consent
• Misrepresent your identity or organisational affiliation in enquiries or programme registrations
• Use our Content for purposes inconsistent with the educational intent for which it is provided

6. Intellectual Property

All Content created and provided by Vellumora — including course modules, handout packs, summary cards, session memos, templates, and reports — remains the intellectual property of Vellumora. We grant clients a limited, non-exclusive, non-transferable licence to use programme Content for internal staff awareness purposes within their own organisation.

You may not resell, sublicense, publish, or distribute Vellumora Content to third parties without our prior written consent. Feedback documents and participation data provided to clients in reports are produced for the client's internal use and remain subject to this clause.

7. Payment Terms

All fees are quoted in Malaysian Ringgit (RM) and are exclusive of applicable Sales and Service Tax (SST), which will be itemised separately in the formal invoice where applicable.

• Self-Study Course: Payment in full required before access is granted
• Half-Day Session: 50% deposit on booking confirmation; balance due within 14 days of session delivery
• Annual Programme: Payment terms as set out in the written engagement letter, typically quarterly invoicing

Payment is accepted by bank transfer. Invoice details and banking particulars will be provided with each quotation. Late payment may result in suspension of access or delivery until the outstanding balance is settled.

Cancellation and Rescheduling

• Cancellation of an in-company session with more than 14 days' notice: deposit refunded in full
• Cancellation with 7–14 days' notice: 50% of total session fee is forfeited
• Cancellation with fewer than 7 days' notice: full session fee is payable
• Rescheduling requests with more than 7 days' notice will be accommodated where our calendar allows, at no additional charge

8. Programme-Specific Terms

Self-Study Course

• Access is granted to the individual purchaser only and is non-transferable
• Course access is available for 12 months from the date of activation
• Downloadable summary cards may be retained by the individual for personal professional use
• No completion certificate is issued; self-check questionnaires are for personal reflection only

In-Company Half-Day Session

• Session delivery is subject to a satisfactory scoping call being completed in advance
• The client is responsible for providing a suitable venue, projector or display, and internet access where needed
• Vellumora will adapt content to the sector and workflow context confirmed during the scoping call; changes to scope after the scoping call may affect delivery
• The post-session memo is an educational summary and does not constitute legal advice

Annual Programme

• The 12-month engagement commences on the date agreed in the written engagement letter
• Scheduling of sessions is subject to mutual availability; we will make reasonable efforts to accommodate your preferred dates
• Quarterly reports summarise participation data and feedback themes; they do not constitute compliance records
• Early termination by the client after the opening session will result in the remaining pro-rata balance becoming due

9. Disclaimer of Warranties

All Vellumora programmes and Content are provided for general educational and awareness purposes. They do not constitute legal advice, compliance advice, or any form of regulated professional service. We do not represent that completing our programmes will satisfy any specific legal or regulatory obligation your organisation may have.

The website and its Content are provided on an "as available" basis. We make reasonable efforts to keep the website operational but do not warrant uninterrupted or error-free access.

10. Limitation of Liability

To the fullest extent permitted by Malaysian law, Vellumora's aggregate liability to you in connection with any engagement shall not exceed the total fees paid by you for the specific programme giving rise to the claim.

We are not liable for indirect, special, or consequential losses, including loss of profit, loss of data, or reputational harm, arising from your use of our services or Content.

Nothing in these Terms excludes liability for fraud, wilful misconduct, or any liability that cannot be excluded by law.

11. Indemnification

You agree to indemnify and hold Vellumora harmless from any claims, losses, or expenses (including reasonable legal costs) arising from your breach of these Terms, your misuse of our Content, or any representation you make to third parties about the nature of Vellumora's services that is inconsistent with our stated scope.

12. Termination

Either party may terminate an engagement by giving 30 days' written notice. Vellumora may suspend or terminate access to the self-study course without notice where a material breach of these Terms is identified. Upon termination, all outstanding fees for delivered services remain payable, and clauses relating to intellectual property, disclaimers, and limitation of liability survive termination.

13. Dispute Resolution

These Terms are governed by the laws of Malaysia. In the event of a dispute, both parties will first attempt to resolve the matter through good-faith discussion. If the matter is not resolved within 30 days, it may be referred to mediation under the Malaysian Mediation Act 2012. If mediation does not resolve the matter, the dispute shall be subject to the exclusive jurisdiction of the courts of Malaysia.

14. General Provisions

• Entire Agreement: These Terms, together with any written quotation or engagement letter, constitute the entire agreement between you and Vellumora for the relevant services.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it subsequently.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our obligations to a successor entity.
• Notices: Formal notices should be sent to [email protected] or by post to our registered address.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by an updated "Last Updated" date. Continued use of the website or our services after an update constitutes acceptance of the revised Terms. If you do not accept the revised Terms, you should cease using the website and notify us to discuss any active engagements.

16. Contact

For legal queries or questions about these Terms, please contact: